Every Hotel Brand Is a Myth.
Every hotel brand is a shared myth. The ones that last get their micro-stories right — at every touchpoint, every day. The ones that don't, don't last.
Finally Someone Is Reading Your Press Releases. It's AI.
Good news — someone is finally reading your press releases. Bad news... it's AI.
RevPAM — The Metric Your Hotel Should Have Been Using Yesterday
RevPAR tells you how your rooms are performing. It says nothing about your spa, your ballroom, your rooftop bar or your gym sitting empty at €0 per square metre every single day. Here's the metric that measures your whole hotel - and the formula to calculate it yourself in thirty minutes.
Budgeting for 2027. Here's How to Think About It.
STR projected +4.2% RevPAR growth for GCC in 2026. That forecast was published two days before the conflict started. Here's what the data actually says now - and how to budget for 2027 without pretending anyone has a clean answer.
The Phone Eats First.
Michel Roux put up a sign. No photos, please. Gordon Ramsay went straight to Twitter. Two three-star chefs. Two completely opposite views. One very interesting question for the entire fine-dining industry.
The Most Underestimated Professionals on the Planet
Every crisis hits hospitality first. The jobs disappear overnight. And then the rest of the world wonders why it can't find people who actually know how to handle pressure.
The Company That Tells Hotels How They're Doing Has Never Run a Hotel.
The company that tells every hotel in the world how they're performing is a real estate firm worth $16.5 billion. They knew a better metric existed in 2012. Nothing changed.
Every Hotel Is Buying AI. Almost Nobody Is Ready For It.
Hotels are rushing into AI. But technology can't fix what management won't face.
Garbage in. Garbage out.
How RGI is killing your business
Keep using RGI as your sole performance metric. It's working great. Or, if you're an owner or asset manager, here's a tip on how to stress your hotel commercial team.
Your Next Guest Is Asking ChatGPT Where to Stay. Is Your Hotel in the Answer?
Apparently you can't buy AI's love and trust. It'll be hard work. But it's free: all you need is some motivation and this step by step guide.
Two Guys. One Table. Zero Revenue.
A masterclass in running the least profitable bar in hospitality. Starring two guys, one billiard table, and approximately one beer each.
4 Receipts. 1 Salad.
I don't work for that hotel. I was on holiday. But even I was scared of their finance department. So I signed everything.
Three Resorts. One Beach. One Winner.
Three five-star resorts. Same beach. Same chain. Same guests. One of them sent guests to the competition and paid for the bus. Literally.
One "No." Millions Lost. Here's How.
What a receptionist in Bali can teach you about global hotel sales.