The Right to Disconnect in the Industry That Never Does.
France deletes your emails on holiday. Portugal made after-hours contact illegal. And then somewhere in Asia or Middle East your phone buzzes at 10 pm. Two worldviews, one industry - and a market that expects a reply by 10 pm regardless of what the legislation says.
GM of the Year. Sponsored by Whoever Bought the Table.
Every year the hospitality industry produces a fresh crop of award winners. The trophies are heavy. The Gala Dinners are expensive. The acceptance speeches are humble. And the winners — with remarkable consistency — are the people whose hotels paid for the table.
The Sustainable Hotel. Front of House, Anyway.
Hotels have made real progress on sustainability. Refillable dispensers. Recyclable straws. Locally sourced menus. Now walk past the lobby. The finance office hasn't changed since 2003. And doing the right thing will always cost more than pretending it doesn't matter.
GEO. AEO. LLMO. It's Still Just SEO.
Google published an official guide to AI search optimisation. The headline finding: it's still SEO. Same index, same signals, same fundamentals. With just one thing being different.
A Psychologist Walked Into a Hotel. Nobody Listened.
A 2008 study ran seven messages across hundreds of hotel rooms. The science was clear. The industry nodded, cited it at a conference or two, and went back to printing the same card.
Every Hotel Brand Is a Myth.
Every hotel brand is a shared myth. The ones that last get their micro-stories right — at every touchpoint, every day. The ones that don't, don't last.
Finally Someone Is Reading Your Press Releases. It's AI.
Good news — someone is finally reading your press releases. Bad news... it's AI.
Budgeting for 2027. Here's How to Think About It.
STR projected +4.2% RevPAR growth for GCC in 2026. That forecast was published two days before the conflict started. Here's what the data actually says now - and how to budget for 2027 without pretending anyone has a clean answer.
The Phone Eats First.
Michel Roux put up a sign. No photos, please. Gordon Ramsay went straight to Twitter. Two three-star chefs. Two completely opposite views. One very interesting question for the entire fine-dining industry.
The Most Underestimated Professionals on the Planet
Every crisis hits hospitality first. The jobs disappear overnight. And then the rest of the world wonders why it can't find people who actually know how to handle pressure.