The Right to Disconnect in the Industry That Never Does.
France deletes your emails on holiday. Portugal made after-hours contact illegal. And then somewhere in Asia or Middle East your phone buzzes at 10 pm. Two worldviews, one industry - and a market that expects a reply by 10 pm regardless of what the legislation says.
GM of the Year. Sponsored by Whoever Bought the Table.
Every year the hospitality industry produces a fresh crop of award winners. The trophies are heavy. The Gala Dinners are expensive. The acceptance speeches are humble. And the winners — with remarkable consistency — are the people whose hotels paid for the table.
Every Hotel Brand Is a Myth.
Every hotel brand is a shared myth. The ones that last get their micro-stories right — at every touchpoint, every day. The ones that don't, don't last.
4 Receipts. 1 Salad.
I don't work for that hotel. I was on holiday. But even I was scared of their finance department. So I signed everything.
