The Right to Disconnect in the Industry That Never Does.
France deletes your emails on holiday. Portugal made after-hours contact illegal. And then somewhere in Asia or Middle East your phone buzzes at 10 pm. Two worldviews, one industry - and a market that expects a reply by 10 pm regardless of what the legislation says.
GM of the Year. Sponsored by Whoever Bought the Table.
Every year the hospitality industry produces a fresh crop of award winners. The trophies are heavy. The Gala Dinners are expensive. The acceptance speeches are humble. And the winners — with remarkable consistency — are the people whose hotels paid for the table.
Every Hotel Brand Is a Myth.
Every hotel brand is a shared myth. The ones that last get their micro-stories right — at every touchpoint, every day. The ones that don't, don't last.
The Phone Eats First.
Michel Roux put up a sign. No photos, please. Gordon Ramsay went straight to Twitter. Two three-star chefs. Two completely opposite views. One very interesting question for the entire fine-dining industry.
The Most Underestimated Professionals on the Planet
Every crisis hits hospitality first. The jobs disappear overnight. And then the rest of the world wonders why it can't find people who actually know how to handle pressure.
Two Guys. One Table. Zero Revenue.
A masterclass in running the least profitable bar in hospitality. Starring two guys, one billiard table, and approximately one beer each.
4 Receipts. 1 Salad.
I don't work for that hotel. I was on holiday. But even I was scared of their finance department. So I signed everything.
Three Resorts. One Beach. One Winner.
Three five-star resorts. Same beach. Same chain. Same guests. One of them sent guests to the competition and paid for the bus. Literally.
One "No." Millions Lost. Here's How.
What a receptionist in Bali can teach you about global hotel sales.
